IT Business and Test Analyst

The Role

Permanent - 39 hours per week

Hybrid working (Head Office Windermere – 3 days per week)

An exciting role within the Lakeland IT Team has arisen, offering the opportunity to demonstrate your skills in the complete lifecycle of business systems. 

Lakeland is embarking on an exciting period of system and process improvement to better align and react to the ever-changing needs of its customers, advancing technology and market opportunities. 

Reporting into the IT Development Manager, this role is critical to the successful delivery of business system changes. You will work with stakeholders to support the analysis, design, development, testing and implementation of new systems, changes to existing systems and process initiatives to maximise the operational effectiveness of the business. You will be seen as the in-house technical expert for assigned business systems and responsible for the 2nd level support and performance of them

It’s an exciting and varied job and a genuine opportunity to play a key role in the delivery of business value within Lakeland. You’ll work with colleagues across the Lakeland business and play your part in delivering a successful programme of continuous system and process improvement.

About you

Ideally be educated to graduate or equivalent level and been part of at least two full software project delivery lifecycles.

If you have three years or more solid experience in business analysis, systems analysis and/or business systems support, Lakeland is interested in speaking to you. 

You will be an expert in Lakeland’s business processes, understanding how they map to end to-end system and data flows.

Be the in-house technical expert for all areas of assigned business systems, managing patches, releases and upgrades to production. Keep abreast of product roadmaps and new functionality

You will take ownership of IT project features or work packets throughout the software development life cycle as required, from scoping to BAU handover. Work with stakeholders to capture business requirements to convert into functional requirements, develop and implement new and existing system and process initiatives to maximise the operational effectiveness of the business systems.

You will design, write, document and execute detailed end-to-end system integration tests, ensuring appropriate levels of test coverage, managing multiple 3rd party developer relationships and ensuring that defects are prioritised and worked through to resolution effectively.

You will develop User test plans in conjunction with business system Users, ensuring the test cases are thorough and test cycles keep to schedule. You will prepare and manage cut-over plans and manage to go-live and ensure training is in place for success.

As an IT Business and Test Analyst, you will provide 2nd level support to investigate production issues and escalate to system providers to ensure system availability meets agreed service levels

In supporting this broad scope, you must be able to think on your feet and manage your own workload and meet deadlines. You’ll enjoy working in a fast-paced environment where there is always lots going on. You’ll be happy working independently whilst also enjoying being part of a team, sharing information, knowledge & experience freely and building and maintaining positive relationships.

About Lakeland

Founded in the early 60s, with the same strong values of quality and customer care now as when we first started. From selling plastic bags for home freezing from the Rayner family garage in Windermere, to over 4000 kitchen and home products today, Lakeland has grown to the extent that we now send out thousands of parcels a day from our Kendal despatch centre, and we have stores nationwide, stretching from Aberdeen to Exeter, with more in the pipeline.

Benefits

There are many benefits to being part of the Lakeland team. Other than being part of a huge and happy working family, our colleagues are rewarded with a competitive salary and a group personal pension plan.

There are 29 days’ paid holiday (including bank holidays) and generous discounts on our products. We offer a great retail environment, and the chance to be part of a team who like to work and socialise together.