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Canterbury
1-4 Long Market, Canterbury, CT1 2JS

Retail Store Manager

Salary: Circa £30,000pa
Working Pattern: Full Time
Contract Type: Permanent
Closing Date: Wed 16 Jul 2025 - 11:00 am UTC
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Retail Store Manager

About the Role

As a Retail Store manager, you are accountable for the overall store operation.  You will drive store sales and profitability and deliver high operational store standards through motivating and coaching your team.  You will lead your team to deliver operational processes and customer service excellence, exceeding the expectations of our customers. You will lead by example and follow the Lakeland Essence, Values and Behaviours and you’ll be passionate and knowledgeable about our products, leading your team to sell them with devotion and flair.

About You

You will need

• Previous experience as a retail manager, with strong selling and customer service skills
• Experience of managing store profitability and KPIs
• Strong planning and organisational skills
• Good communication and interpersonal skills
• To be able to manage, organise and motivate team members on a day to day basis
• To be able to take ownership and make decisions
• The ability to comprehend and analyse sales figures
• Recruitment/interviewing experience
• Intermediate IT skills (e.g. word and excel)
• Previous experience of training others
• Existing knowledge of Lakeland and our products
• Experience of change management
• Experience in selling through service
• Team coaching skills
 

About us

Founded in the early 60s, with the same strong values of quality and customer care now as when we first started. From selling plastic bags for home freezing from the Rayner family garage in Windermere, to over 4000 kitchen and home products today, Lakeland has grown to the extent that we now send out thousands of parcels a day from our Kendal despatch centre, and we have stores nationwide, stretching from Aberdeen to Exeter, with more in the pipeline.

Benefits

There are many benefits to being part of the Lakeland team. Other than being part of a huge and happy working family, our colleagues are rewarded with a competitive salary,  and a group personal pension plan.

There are 29 days’ paid holiday (including bank holidays) and generous discounts on our products. We offer a great retail environment, and the chance to be part of a team who like to work and socialise together.

You are applying for...
Retail Store Manager
Salary: Circa £30,000pa
Working Pattern: Full Time
Contract Type: Permanent
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Questions
Do you have the right to live and work in the UK?
Please tell us how you are suited to this role and why you would like to work for Lakeland?
Please tell us how your skills and experience meet the essential and desirable criteria for the role. We’ll be using this section to help us shortlist for interview so make sure you provide examples of your skills and experience.
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We ask this because we're interested in your suitability.
Criminal Convictions
Have you been convicted of any criminal offence(s) which are not spent under the rehabilitation act 1974.
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We ask anyone who wants to join our team if they have any unspent criminal convictions. This doesn't mean we won't consider your application, but we need to assess the relevance against the nature of the role and whether the conviction(s) mean the role isn't suitable.
Community Background
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As an Equal Opportunities Employer, we monitor the community background of our job applicants in Northern Ireland to promote and comply with the Fair Employment & Treatment (NI) Order 1998.
We encourage you to answer these non-mandatory questions which will be used when we submit our monitoring return to the Equality Commission. Your identity is anonymised and your answers will not be used by us to make any decisions affecting your application, any recruitment exercise or during the course of any employment with us.
Disability
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Under the Equality Act 2010 the definition of disability is if you have a physical or mental impairment that has a 'substantial' and 'long-term' adverse effect on your ability to carry out normal day to day activities. Further information regarding the definition of disability can be found at: www.gov.uk/definition-of-disability-under-equality-act-2010.
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In accordance with the Equality Act 2010, these details are strictly for monitoring purposes only and the information you provide is not visible to our recruitment team as part of your application.
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