Business Change Manager

About The Role

Fixed Term (Until End of June 2026)

2.5 days/week (19.5 hrs) until December 2025, increasing to full-time (39 hrs) from January 2026

Windemere - Hybrid – 2 days on-site (0.5 day off-site) until Dec 2025, then 3 days on-site (Tues/Weds + 1 other) from Jan 2026

We are looking for a proactive and experienced Business Change Manager to lead and manage end-to-end business change activities as part of our high-profile Replatform Programme. This is a pivotal role in helping our teams and organisation navigate through a period of extensive transformation, ensuring that people, processes, and systems evolve in alignment with programme goals.

You will join a small but impactful Quality & Assurance team, working closely with the Programme Manager, Business Analysts, Internal Comms, and other key stakeholders to ensure smooth planning, communication, training, and implementation of change across the organisation.

Key Responsibilities

•Scope & Document Change: Identify and document business and process changes, including process maps and manuals. Ensure standardisation and alignment with L&D needs.

•Impact Assessment: Analyse and capture impacts of changes across people, process, and technology, surfacing risks and contributing to the programme’s Risk Register.

•QA Alignment: Collaborate with QA teams to align business requirements with test outcomes and drive quality assurance.

•Training & Handover: Define training requirements, build training plans, and deliver sessions where needed. Support handover of change documentation to the business.

•Communications Strategy: Lead the internal communications plan with support from the Internal Comms Manager – including cutover, transition, and hypercare phases.

•Planning & Support: Own the implementation plan for business process changes, including post-go-live support and defining the hypercare model.

•Change Champion: Inspire and engage colleagues through clear communication and effective storytelling around the benefits of the Replatform Programme.

About You

Knowledge & Experience:

•Proven experience leading business change in a project or programme environment.

•Skilled in process mapping, documentation, and stakeholder engagement.

•Experience producing process frameworks, policies, and training materials.

•Comfortable delivering training in both virtual and face-to-face settings.

•Knowledge of Agile, PRINCE2, or Six Sigma methodologies (qualifications desirable).

•Experience managing internal communications and supporting cultural change.

Skills & Capabilities:

•Strong stakeholder management – internally and with 3rd parties.

•Commercially aware and results-driven.

•Resilient, influential, and able to inspire confidence at all levels.

•Excellent analytical skills and attention to detail.

•Skilled communicator with the ability to clearly articulate problems and solutions.

•Highly organised with the ability to manage and prioritise workloads independently.

•Confident in leading meetings and facilitating discussions.

About Lakeland

Founded in the early 60s, with the same strong values of quality and customer care now as when we first started. From selling plastic bags for home freezing from the Rayner family garage in Windermere, to over 4000 kitchen and home products today, Lakeland has grown to the extent that we now send out thousands of parcels a day from our Kendal despatch centre, and we have stores nationwide, stretching from Aberdeen to Exeter, with more in the pipeline.

Benefits

There are many benefits to being part of the Lakeland team. Other than being part of a huge and happy working family, our colleagues are rewarded with a competitive salary, discretionary bonus scheme and a group personal pension plan.

There are 29 days’ paid holiday (including bank holidays) and generous discounts on our products. We offer a great retail environment, and the chance to be part of a team who like to work and socialise together.