Retail Store Manager
About the Role
As a Retail Store manager, you are accountable for the overall store operation. You will drive store sales and profitability and deliver high operational store standards through motivating and coaching your team. You will lead your team to deliver operational processes and customer service excellence, exceeding the expectations of our customers. You will lead by example and follow the Lakeland Essence, Values and Behaviours and you’ll be passionate and knowledgeable about our products, leading your team to sell them with devotion and flair.
About You
You will need
• Previous experience as a retail manager, with strong selling and customer service skills
• Experience of managing store profitability and KPIs
• Strong planning and organisational skills
• Good communication and interpersonal skills
• To be able to manage, organise and motivate team members on a day to day basis
• To be able to take ownership and make decisions
• The ability to comprehend and analyse sales figures
• Recruitment/interviewing experience
• Intermediate IT skills (e.g. word and excel)
• Previous experience of training others
• Existing knowledge of Lakeland and our products
• Experience of change management
• Experience in selling through service
• Team coaching skills
About us
We want to be celebrated for bringing excitement, innovation and fun to people’s homes and lives. We do this through our extraordinary products sold with devotion and flair.
Benefits include: 20% Company Discount – Pensions Scheme opportunities – Company Uniform
Training will commence in Windermere, Cumbria where you will be given a comprehensive familiarisation of our systems and procedures. This will include some time spent away from home while you train in other Lakeland stores within the UK.