Customer Service Advisor
About the Role
Fixed Term Until 31 December 2024
37 Hours per week
£11.65 per hour-18yr and over
It’s an exciting and varied job in our busy contact centre team based in Fulwood, Preston. As a Contact Centre Colleague you will support and work towards the vision and expectations of the Contact Centre team to make it successful and profitable. You are an Ambassador for Lakeland in every step of the customer journey and with an expert working knowledge of our products, you will ensure our standards and quality expectations are consistently met as you provide an extraordinary customer experience with every customer contact you have. You will have a ‘selling through service’ mentality and go above and beyond to surprise our customers with amazing quality products and experiences.
About You
You’ll have excellent communication and listening skills and a proactive, confident and positive approach when dealing with customers. You’ll have good numerical and analytical skills with a great attention to detail and the ability to operate technology within the Contact Centre accurately and efficiently. You’ll possess effective time management skills and the ability to prioritise tasks.
You’ll enjoy working in a fast paced environment, where there is always lots going on and be happy working independently whilst also enjoying being part of a team, sharing information, knowledge & experience freely and building and maintaining positive relationships. You’ll be open to change and adapt to, and take ownership of, the daily changing needs of the customer.
About Lakeland
From humble beginnings as a tight-knit family operation, we’ve grown into a prestigious kitchenware retailer with over 60 stores nationally, from Aberdeen to Exeter. We’ve done that by always staying ahead of the pack and looking at things in our own way.
When the home freezing boom happened in the 70s, we anticipated a kitchenware revolution. Now, we’re investing millions to ensure that our online offering is top notch, and that our retail stores can offer an experience worthy of a visit. That innovative spirit coupled with our intense customer focus has been the story of our success—work with us and it could be yours too.
Benefits
There are many benefits to being part of the Lakeland team. Other than being part of a huge and happy working family, our colleagues are rewarded with a competitive salary, discretionary bonus scheme and a group personal pension plan.
There are 29 days’ paid holiday (including bank holidays) and generous discounts on our products. We offer a great retail environment, and the chance to be part of a team who like to work and socialise together.